Líderes en asistencia con más de 20 años de experiencia brindando soluciones a través de servicios de asistencia y telemarketing.
TO WHOM IS THIS POLICY ADDRESSED AND APPLIED?
This policy applies to all platform users, either providers of TM-ASSISTANCE or not (hereinafter, without distinction, “user” or “users”), either individuals and/or companies. By personal information, we refer to all information about an individual, either identified or identifiable, as well as information provided by an individual in representation of a company.
If you are already TM-ASSISTANCE’ provider as you signed a contract with us, you need to refer to the information regarding specific privacy and information transfer terms contained therein.
This platform is addressed to users older than 18 years of age. Its use by persons under this age is prohibited. Also, the user acknowledges responsibly that he/she has sufficient legal capacity to sign and enter into contracts with TM-ASSISTANCE for service provision.
WHO IS RESPONSIBLE FOR HANDLING YOUR PERSONAL INFORMATION WHENEVER YOU BROWSE OR USE OUR WEB PLATFORM?
We are responsible for handling your personal information:
Full Name of the Entity: TM-ASSISTANCE S.A. DE C.V.
Registered Office: Guillermo González Camarena No. 1000, primer piso, Colonia Centro, Ciudad Santa Fe, C.P. 01210, Alcaldía Álvaro Obregón, Mexico City.
Physical Location/Headquarters: Guillermo González Camarena No. 1000, primer piso, Colonia Centro, Ciudad Santa Fe, C.P. 01210, Alcaldía Álvaro Obregón, Mexico City.
Contact E-Mail (General): [email protected]
For any matters related to the protection of your personal information and the privacy notice, please send a contact e-mail to the address: [email protected]
WHAT KIND OF INFORMATION DO WE HANDLE?
The handling of your information is necessary in order to provide you with access to platform contents and/or functions or, should you require, forwarding you information or providing you with services available thereby. To this respect, we hold the solid commitment to handle your information in a lawful and coherent manner in accordance with the legal principles and obligations provided by the personal information protection standards in effect.
Whenever you browse the platform and, in particular, whenever you interact or sign up with us, you give us information directly; for example, when you fill a form or request available online in accordance with the handling purposes stated in each case.
The information given by you are related to such forms or requests available on the platform and, also, it may vary depending on the type of form or request involved. Without prejudice of the foregoing, different categories of personal information may be collected through the platform and its different forms/requests. Notwithstanding, we will always ask you to provide information that is adequate, pertinent and strictly necessary with respect to the abovementioned handling purposes (personal information minimization principle):
WITH WHAT PURPOSE DO WE USE YOUR INFORMATION?
Personal information given by you will be treated with the purpose stated in particular in this privacy notice and, as the case may be, in different information forms available therein. For that sake, the collection of data addresses the following handling purposes:
WHAT DO WE BASE OURSELVES ON FOR THE LAWFUL HANDLING OF YOUR INFORMATION?